Feature Request Board

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U
Left side of camera not detecting Motion
wireless-security-cameras

for some reason every single time I charge the wireless battery, i lose the ability to detect motion in one or two of motion zones created. interestingly enough though it will detect activity straight ahead, but not to left of camera. I've repositioned, rebooted, toggled on/off, redrew motion zones, contacted Support center 5-6 times, but still a mystery ! prior to recharging, the Ring works fine - so what changed ??? i dont understand why this occurs each time I charge when nothing has changed but recharging ! HELP !! Seeking advice from our community is my last resort before trashing this device.

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10-09-2025 15:06:15

Responses (2)

  • U

    just spoke with 7th support rep who finally understood my challenge who found left side motion zones not working and refreshed my sys from his end and made additional adjustments again at his end then found left side zones now working 85%. wanted me to wait 15 mins after reboot to see if working. so let's hope.

    0

    10-09-2025 17:25:51

    • U

      Support team effort DID NOT WORK !!! im trashing this !! had enough with no answers !!

      0

      10-09-2025 19:24:34

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