I need help to access my Floodlight Cam Pro

I need help. I just created a Ring email address 09/12/2025 PST to post it.The rating of Ring‘s Customer Service (the call center) with the Tech Team havebeen consistently way lower than average, but the CEO Jamie Siminoff and theBoard of Directors can’t care less. My painful experience shows it is theCustomer Service and Tech Team that cheated me by saying I needed to wait for72 hours for them to combine both my doorbell and Floodlight Cam Pro Wiredunder one email; but after 72 hours I found that the Tech Team had wiped out myaccess to the Floodlight. Since then, my complaints to the CEO were interceptedand rerouted to the Tech Team, who has insisted the Floodlight belongs toanother owner, despite the fact that I have given the Customer Service and theCEO my cell phone number, the full street addresses of the Doorbell in myresidence and the Floodlight in my rental, and my email addresses for eachdevice originally. All of the above information has been verified multiple times bythe Customer Service. Moreover, the English and the logic in Tech Team’sresponse emails are full of errors making me think the email author needs to takeEnglish 101 class. At the same time, the Customer Service insisted that I eithergave them the so-called Ring email address which I never had, or I should poweroff the Floodlight for 15 days and set up the Floodlight again.All of the above events were recorded by the Ring Customer Services. However,I can see the CEO and the executive Ms. Elizabeth.Hamren never bother to readmy customer complaints or review the recordings. They just tell their assistantsto immediately reroute the complaints to the Customer Service and the TechTeam, knowing full well that the Customer Service and the Tech Team are theproblem. The Board of Directors (A. Adam D'Augelli, Greg Bettinelli, and RandyGlein) do not seem to want to do anything about customer complaints as theRing ratings are less than 1.5 out of the best 5.0 stars in Google Review.But even I were to power off the Floodlight for 15 days then try to set it up again,it would be unlikely that I would be able to complete it. After I bought withpurchase receipt the Floodlight Cam Pro Wired from Amazon, and my contractorinstalled it about 15 feet high above the ground, I was surprised that there wasno QR code in the brand new box. Only the serial number was printed on thebottom of it. The Customer Service agents cut me off three times in a row, asnone of them knew there was a way to set the device up with the serial numberand a 5-digit code in the regular setup path. In three days I kept calling, lookingfor an agent who would give me the code. Eventually I found one agent whogave me the code. I won’t be as lucky when trying to set it up again.Below are the chronological events where there are the recordings.- Fri 08/22/2025Both doorbell and floodlight were working with different emails and passwords.Before this day, the customer support agents cut me off in a row because theyhad no idea when I asked for the 5-digit code, but they knew I would never meetthem again as when I called back using the same support number I would get anew agent. I was also cheated by a supervisor who said and confirmed he wouldcall me back the following day to help me set it up, but he never did. I wasted awhole day waiting for his call.- Mon 08/25/2025The Customer Service and the Tech Team cheated me by saying I needed to waitfor 72 hours for them to put both devices under the same email.- Fri 08/29/2025I found that the Doorbell email was changed to that of the Floodlight, but I couldno longer access the Floodlight. Instead of admitting their serious mistake, theCustomer Service agents suddenly said I must give them my Ring email address,which I never had, let alone used it to set up either the Doorbell or the Floodlight.Apparently, this so-called Ring email address was invented by them to create away out. They could not explain why such a Ring email address was so criticalafter they had verified all of the aforementioned information I gave them. Theyalso said that if I could not give them the Ring email address, then I must wait for15 days for the Floodlight to reset so that I could set it up again. They neveranswered my question as why my Floodlight access was terminated as its emailnever changed since 08/22/2025 the day I set it up and it worked, and I wasasking them to change the Doorbell email to match the Floodlight email.- After Fri 08/29/2025I filed a complaint and a follow up message to the Ring CEO Jamie Siminoff, buthave never got a response from him. Instead, my messages have always beenrerouted to the Tech Team who was precisely the source of the problem. Whatwas the CEO’s assistant thinking when doing the reroute? Did he/she first readmy messages to know what was going on?The Tech Team sent me the same email twice as below.------------------------------------------------------------------------Setup attempt blocked.We recently blocked an attempt to set up your Security Camera, which iscurrently linked to your Ring account. No further action is needed on your end –we’ve got you covered.Did you give your Ring device to someone? You’ll first need to remove thedevice from your Ring account.1.Open the Ring App, tap ☰, and choose Devices.2.Select the device you wish to remove.3.Tap the Device Settings tile then tap General Settings.4.Select Remove This Device.------------------------------------------------------------------------Does anyone understand the above email? What make him determine that theFloodlight owner is no longer me? What did he mean by saying “we’ve get youcovered”? If someone attempted to set up my Floodlight and was blocked, thenwhy do I still have no access to the device? Why do I need to do anything afterall?Moreover, I am unable to do what his email says as the Ring App screens on myiPhone do not match the screens in his 4-steps.Could anyone point out a path forward as I am now totally stuck?