U
Video processing
troubleshooting
HiI have a stick up cam which has been done until this week. It's now started pinging to say there is motion but when I open the app it just says video processing. The video never appears and id I close the app and go back on, there is no video. Getting very frustrated.....any ideas please? Thanks
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28-08-2024 07:22:14
Responses (1)
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Justin_Ring
Hi @user_2cce66. Try the following steps for your concern: - Reboot your Camera using the Ring app. - Reboot your router. - Verify your Camera has good signal strength. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.
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29-08-2024 22:26:54
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