Video Doorbell 4 Wifi Connecting Failure
I had to get a new Spectrum router & modem for my wifi due a lightning strike near my flat. I cannot get my doorbell camera 4 to connect to the new set-up. I've tried every thing under the sun, I change the wifi frequency 2.4 GHz to connect it, I've contacted my internet provider who told me to stand far away from the router to set it up. I've deactivated and tried setting it up as a new device, but each time it stops at 95% set up and fails. Sometimes after it does the right part of the circle flashes white at me. I've factory reset this from the orange button on the front. I've moved the device closer to the door, even though my flat is not big and range isn't an issue. I did not have any issues connecting my other ring products to this router and wifi. Is there any way to get this to connect? Consistent code given each time is P7-07. Update: reviewed this article > https://ring.com/gb/en/support/articles/nqhe0/Understanding-doorbell-light-patterns, updated and confirmed that my wifi didn't use any special characters and still received error code P7-07.
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03-06-2025 02:15:21
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Tom_Ring
Hi @user_ee5532. Here is something that you can try that will give you insight on the situation. Try connecting the device to a wifi hotspot. If it connects, there's a network issue. If it doesn't, it's likely a device issue. Let me know how this goes for you.
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04-06-2025 13:51:27
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