‎Why can’t you view all historic footage

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user28580

Why can’t you view all historic footage

troubleshooting

wireless-security-cameras

Please can someone tell me why I can’t view ALL footage and instead you can only view events where the camera has picked up motion? The whole point of a security camera is to have the ability to go back to a certain date and scroll through all the footage. If someone breaks in to my house and I have a ring doorbell I literally get to view a few seconds and that’s only if they set the camera off. Am I missing something or is the ring doorbell really just that rubbish it doesn’t allow you to view the full footage from a full day?

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23-11-2022 20:14:00

Responses (1)

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Caitlyn_Ring

Hi @user28580. To clarify, Ring Doorbells and Security Cameras do not record 24/7, and they are not intended to record continuously. Your Doorbell or Camera will record when motion is detected or when someone rings the Doorbell. If you have a Ring Protect Plan, you can also utilize the [Snapshot Capture](https://support.ring.com/hc/en-us/articles/360034355652-Timeline-Security-Snapshots-Using-Snapshot-Capture) feature to have snapshot images taken at a specified time interval to get an idea of what’s happening at your home between actual motion or ring events. I hope this helps clear things up for you.

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23-11-2022 23:05:32

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StevenHatfield

This is why Nest is better. I have owned both, and currently have Ring, mostly because my new house already had a Ring doorbell installed. I started adding cameras and tying it to my Echo system. In hindsight, I should have just replaced it with a Nest doorbell.

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17-12-2023 15:34:18

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