‎Safety screw rusted and stripped

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Hnpacker

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Safety screw rusted and stripped

hardwired-video-doorbell

negative-feedback

battery-video-doorbell

installation

troubleshooting

My ring doorbell has lost connection for some reason and won’t come back online when i push the orange button. It appears to have no power. However, one of the tiny safety screws rusted and stripped so I can’t get the doorbell open to investigate the problem.

Has anyone had this problem particularly with the screw and know how I can get the doorbell open?

6040 •

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1 •

13-09-2020 17:18:26

Responses (1)

J

Jampern

I have this exact problem on my Ring1. Both screws are rusted solid, the battery will not charge, (hardwired) probably due to three weeks of minus 5-10 degrees celcius. Needle nose pliers can't get a grip because the screws are too rusty. Using this kind of screw on an outdoor device is bad engineering. They are also too close to the wall to drill them out without damaging the device. Any suggestions?

0

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05-02-2021 11:41:33

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U

user75852

Same problem and our doorframe is made of fiber cement board siding (Hardi board). It’s never coming out, unless we destroy the Ring and ruin the doorframe at the same time. Absolutely terrible design to use tiny, soft metal screws with a head that is intended to be bad for gripping.

0

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03-02-2024 09:19:04

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