Responses (6)

M
MJF
The Ring web app IS working, except that live view constantly disconnects and reconnects over and over every 20-30 seconds or so. Is there a solution? It doesn't do that on the iOS mobile app, just on Ring.com. All of the Ring device health parameters are good. There is no VPN enabled. The guide you linked to does not address the issue.
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02-02-2022 11:57:00
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Caitlyn_Ring
2 posts were split to a new topic: [Live View timing out after 10-15 minutes](/t/live-view-timing-out-after-10-15-minutes/239454)
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07-11-2023 18:14:58
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Frank_Ring

I’m having the same problem - constant disconnects via ring.com in a browser. Sometimes it disconnects in a few seconds, sometimes a few minutes. No discernable pattern. Very annoying.

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03-05-2024 05:42:28

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Caitlyn_Ring

Hi @Frank_Ring. We have a list of compatible web browsers here. Make sure you’re using a compatible browser that is updated to the required version. Using a VPN or private/incognito browsing modes might impact the Live View. Try using a different web browser to see if the issue is isolated to one browser or if it persists.

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03-05-2024 22:56:44

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user_64836c

anyone found a fix to this issue?

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02-07-2024 12:48:53

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Caitlyn_Ring

Hi @user_64836c. There are some troubleshooting steps listed in my previous reply. I'd also suggest downloading a different web browser and trying Live View with the default browser settings. Ensure the device you're accessing Live View on has a strong internet connection. 

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03-07-2024 14:53:10

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user_50b481
I would like to see a auto reconnect feature added. If there are things outside of our control this is at least something Ring can do.
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21-07-2024 05:55:39
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