Responses (11)

L
LesHernon
Continuing the discussion from [Ring won’t go live](https://community.ring.com/t/ring-won-t-go-live/71067): Has anyone figured out the live view issue ? I have an Samsung s20+ phone with the ring app installed, I have a stick up battery camera mounted outside ,when using the app on WiFi round the house everything works, but as soon as I leave the house I cant access the live view, tried everything but to no avail. Any ideas anyone before this camera hits the bin !!
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02-08-2021 19:02:16
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N
nanc1233
I still can’t go live except occasionally on rapid app. Why can’t a solution be found ? I have iPhone SE and WiFi
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03-08-2021 22:57:20
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W

wmilam

I have had a problem with my doorbells but not the stickup cams for a couple of months. It can't be the wifi as both the doorbells and the stick cams are on the same damn network. When will Ring finally admit there is a problem and when will it get fixed. I just tried setting up a battery powered stick cam this morning and same as the doorbells. So you may want to look at that for a hint. I am going to have to find a doorbell that works.

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04-08-2021 14:17:50

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wmilam

One more hint Ring, the rapid app doesn't do any better than the regular app. All battery powered stuff will not connect. All ac powered stuff does. I installed my first doorbell in 2018 and it worked great till about May of this year. Please fix this and be honest with your customers.

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04-08-2021 14:21:52

TE
trail-explorer
Have you checked the RSSI level? It is different than your internet speed. It will greatly affect live view response time.
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04-08-2021 16:02:43
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C

Cluyando

So the Rapid Ring app worked for me. I couldn't get a live view on my iPhone SE from one day to another. On my iPad it works fine. But I still don't understand why I can't get a live view on my Ring app anymore. Why can I get it on Rapid Ring but not Ring? Doesn't make sense to me.

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04-08-2021 23:13:35

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R

RRsnowbird

I have exactly the same problem. Upgraded to an iPhone SE yesterday. Can still get live view on my iPad. Both on latest version of iOS and latest Ring app. I can also get it via Rapid Ring on my phone. Obviously a bug in the Ring app software somewhere. Update: on a lark, started up my previous iPhone 5s and the live view works fine. Still does not work on iPhone SE (2020).

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05-08-2021 15:26:09