One of my devices, a Ring Wired Doorbell Pro, keeps getting disconnected. I purchased this device on June 17, 2025 from Amazon.

It has been hardwired though a transformer. The first time that it disconnected, I has able to reconnect through the app on my Samsung Galaxy 23Ultra phone. A few days later, it disconnected again. I ordered a new transformer (Ring Plug-in adaptor) from Amazon. I was still having problems. I called Ring Support as they attempted to help reconnect. After almost an hour,  we were able to reconnect, but it only stayed connected for 2 hours. 

I have used my home WIFI (which is only 10 feet away from the unit) as well as a Ring Chime Network (about 20 feet away). It is the same on both.

When it is disconnected, I use the Ring app  to reconnect. It will get to the part about allowing the phone to connect to the Ring network, but the network will not appear, I have also tried this with another Samsung phone.

None of my other devices are having issues with my network or my Ring Chime Network,. I have checked the power and it is 24volts. I do believe that my device is faulty.