Responses (8)

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Caitlyn_Ring

Hi @milesej05. Have you reached out to our support team about this concern? When it comes to any physical damage or wear from weather like this, our support team can take a look at the [warranty](https://ring.com/warranty) on your Ring Doorbell Pro and determine what the best solution is. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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27-08-2021 22:49:17

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user_9874be

Can we get JUST another plastic covering.

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19-04-2025 04:38:04

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user_9874be

Can we get JUST another plastic covering.

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19-04-2025 04:38:05

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user_9874be

Can we get JUST another plastic covering.

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19-04-2025 04:38:07

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user_37ed47

I have had Ring Pro Protect on my device for years and support just said a scratched lens is NOT covered by warranty, telling me I have to buy a whole new unit. What a garbage company.

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19-06-2025 16:46:34

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bemak187
@milesej05 Just to double check when you installed it you peeled off all the protective plastics from the device? I have seen a few similar posts before and I think on one or two the user hadn't peeled off the plastics.
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30-08-2021 10:29:29
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milesej05
@Caitlyn_Ring Yes, I tried calling but was on hold for too long so I did the live chat. Thad said that since I didn't have the Ring Pro Protect Plan for the life of the Pro Doorbell that my "unlimited" warranty was voided after the 1 year manufacture warranty, which is garbage. He offered me a code for a discounted doorbell but the Pro 2 and the Elite have the same design so they are going to have these issues as well. Having to upgrade a $250 dollar doorbell after 4 years is the stupidest concept ever. @bemak187 Yes, protective film was removed as soon as the doorbell camera was installed.
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01-09-2021 13:18:50
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user53960
I have same issue on ring doorbell elite Blurry picture. Dont know what to do??
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07-08-2023 18:23:02
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J

Justin_Ring

Hi @user53960. As mentioned in the solution, reach out to our support team for further assistance regarding this concern.

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08-08-2023 17:27:15

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user_37ed47

Nobody should report a scratched lens because support will tell you that isn't covered under the lifetime warranty that comes with a Ring Pro Protect Plan; apparently deliberately damaging the unit in other ways might be the workaround for the company to honor its promises to customers.

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19-06-2025 16:48:08