Ring Video Doorbell

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U
Ring Doorbell Disabled for Amazon Specific Deliveries
troubleshooting

My Ring doorbell captures any and all motion EXCEPT when an Amazon delivery vehicle is nearby. • Deliveries from all other carriers clearly show the delivery taking place, often with the delivery person captured while they are still entering the video frame, regardless of whether or not they press the button to cause a doorbell ring • My family and neighbors are always captured upon entering field of view of the camera, initiating A/V recording of their entire presence within the field of view of the doorbell • Deliveries made by Amazon (blue Prime van) NEVER appear, and I mean NEVER. My home office has view of the street, and when I see the van pull up out front I attempt a "live view," the app displays a spinning progress indicator for a minute or so before informing me I can't go live right now. Functionality resumes as soon as the van pulls away. • This has been replicated with such reliability and consistency that the root cause being related to network or hardware deficiencies is statistically improbable Is Amazon disabling A/V recording of their own deliveries? If so, what is the mechanism here and why was I not informed when I purchased my Ring doorbell?

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01-06-2025 01:44:36

Responses (2)

  • T

    Hi @user_72f260. There is no known reason for the device to not record for a specific delivery driver. Perhaps you can leave a note or a sign asking all drivers to ring the doorbell when deliveries are made to ensure that all events are captured.

    0

    04-06-2025 13:33:14

    • U

      I had this today - amazon delivery notification - check ring - vehicle detected no parcel. Next video - vehicle detected parcel is on my doorstep. No person detected. Other deliveries person is detected.. I AM DECTECTED. They just need to be honest and tell the truth.. there is nothing wrong with the tech.. Amazon deliveries for whatever reason are disabled. Full transparency is needed. I thought I was going mad so came on here to check :)

      0

      18-06-2025 15:14:30

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