Responses (11)

S

Sheteaches

Jamie, bc you have a newer Galaxy phone, you will see a thread dealing with this. It is a problem across the board with our phones and the ring app. The newer android phones have multiple microphones and it is not a mic from the bottom as in an IPhone. Because of this the sound gets distorted. If you will search the thread dealing with "Ring 2 audio problems", you will see you are not alone. We are all waiting for a fix! My Ring audio works fine through my IPad and Echo Shows, but I have the Galaxy 10 +, and my husband has the Galaxy 8+ and we are both having issues. Wish I had an answer for you...:neutral_face:

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15-01-2020 20:33:01

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S

sbrowning82

Having the same issue. Samsung Note 9. I'm assuming that this "Fix" still hasn't released...? I have troubleshot this issue for far too long now. C'mon RING, I can't possibly be paying for your services to have minimal functionality...

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02-04-2020 20:48:26

S

Sheteaches

Totally agree!

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02-04-2020 21:12:05

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3902

come on ring, get this figured out

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22-04-2020 14:17:53

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RJ12
Yes same issue here on my s9. Come on ring you can do it!!!!!!
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10-05-2020 19:45:53
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M
MrWhy
Samsung galaxy s10 same problem. This is an old problem now. When can we have a fix?
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11-05-2020 20:16:49
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JJ

joe-jet

Wow, what's up Ring moderators, as folks seem to be posting about this for at least a few months? Makes me glad I'm still on an old galaxy S5 phone. I ran across these posts while wondering why I have no choice about where the Ring audio comes from on my phone. Wouldn't it be a good solution to allow you to select between the speaker and the more private speaker that goes next to your ear? Like a regular phone call allows. In this way I could at least have some privacy if I am "answering the door" while I'm in public with other folks around. Just a thought.

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12-05-2020 01:16:52

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JJ

joe-jet

Another idea - as a temporary workaround - for those using phones, have you tried using a headset? I know that my S5 (which admittedly does not have the problem since the sound eminates from the internal S5 "speakerphone" speaker) I can plug in a headset and the Ring session audio moves to that headset. Perhaps a bluetooth headset would also work. Not a convenient solution however for the Note users / tablet users :-(

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12-05-2020 01:58:09

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cy9160

these notifications, move all audio from any output to speaker mode, whether I am using the phone in handset mode, using a headphone with cord or Bluetooth. this is really annoying.

Help would be highly appeciated.

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25-12-2023 13:04:11

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Shelton

I see a lot of people are having the same problem. I have the galaxy S9+ and found out the problem is the bluetooth button. My ring was working just fine until I bought a galaxy watch. Turned my bluetooth off and I can hear the ring from the speaker.

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15-05-2020 23:55:09

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L

lbwes89

I also have a galaxy watch, turned off bluetooth and then ring would work on speaker phone. Please ring team try to fix this up, I dont want to have the need to turn off bluetooth every time I have a ring alert. Thanks

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18-05-2020 22:22:48

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mcernuto

I tried this. Sometimes it works normally through my speaker on my phone with Bluetooth on sometimes it doesn't work. Turning Bluetooth off gives me the same result. It's extremely annoying to have bought this to not have 100% functionality.

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23-07-2020 23:43:55