Responses (6)

T

Tom_Ring

Hi @DwatAZ. It sounds like you have turned on the Quick Replies feature. You can learn more about this [here](https://support.ring.com/hc/en-us/articles/360056808171-Ring-Quick-Replies-). These are the steps that should help: * Tap the three lines on the top left * Tap **Devices** * Select the doorbell that you want to set up * Tap the **Smart Responses** tile below the doorbell image * Tap **Quick Replies** * Toggle on **Quick Replies** switch to blue * Set **Response Time** for right away or from 2-20 seconds * Choose **Quick Reply Message** * Scroll down on the list and select a year round message or seasonal greeting * You'll hear a recording of what the message sounds like * Tap **Save** in the top right corner.

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12-05-2022 20:35:10

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D

DwatAZ

I am not setting up device. It is already setup. The only place i see quick replies is when i go to live view. I want to turn it off and dont see that option.

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12-05-2022 21:58:40

U

user73376

How do I turn off quick reply?

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04-01-2024 17:50:12

U
user24725
I can't turn this off!!!
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03-10-2022 15:00:22
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C
Caitlyn_Ring
Hi neighbors. Make sure you're not confusing the Quick Replies setting for the Motion Warning setting, as they are a bit similar but the options are in different locations in the Ring app. You can read more on the Motion Warning feature [here](https://support.ring.com/hc/en-us/articles/360048674751-Motion-Warning-Information). If you're unable to turn the Quick Replies feature off using the steps in the marked solution, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can further assist. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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04-10-2022 18:12:25
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J

Justin_Ring

Hi @user73376. Follow the steps in the solution to turn off Quick Replies.

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05-01-2024 18:19:06

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B

bgandpg

I accidentally turned on the quick replies and turned it back off, yet the next day it turns back on, I turn it off, the next day it turns on, and so on. How do I keep it off?

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21-05-2024 21:30:41

J
Justin_Ring
Hi @bgandpg. As mentioned by Caitlyn, if you are not able to turn off Quick Replies by following the steps mentioned in the solution, give our support team a call for further assistance.
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23-05-2024 16:43:34
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