Responses (3)

K
Kazamyben
I've just tried reconnecting it to the router and it gave me a different option and the bell worked once but still didn't show me video. It then said its updating but has been doing it a while. Its flashing 15 times, once per second then off for 5 seconds then starts flashing again. I can't figure how to get my phone as a hotspot. I've got the ring video dio 2nd generation. My network is showing as 2.4ghz and 5ghz. It doesn't give me the option to choose which it goes onto but my phone runs on 2.4 and everything else is on 5.
0
•
26-12-2020 21:31:27
•
Reply
D

Dimambro1

Mine is doing exactly the same. I’m in the UK as well. Blue flashing light 15 times then repeats. It’s been “updating” for 4 hours now. Very frustrating!! It’s not my internet that’s the issue as it all says everything is okay and firewalls are off. Did you have any luck with leaving it overnight?

0

•

27-12-2020 21:04:04

•

Reply

K

Kazamyben

It was still flashing 12 hours later. I phoned customer service and they went through everything and are sending me a new one out. Charlies, thank you for all your help. I could say to customer services that I had tried most things and it didn't make a difference.

1

•

27-12-2020 22:20:33

F
frankd696
Terrible customer service - best of luck... I have been waiting for parts for two months.. worst purchase decision ever.
0
•
28-12-2020 21:57:15
•
Reply