Responses (2)

S
Shopmom
I’ve already done that. But I still do not get any alerts on my phone. The doorbell does not chime, there is no audio alerts to me at all. The doorbell worked fine until I installed the Ring alarm. I do want to say that the information included is very vague and incomplete. I have spend a large amount of time to get answers to my questions. I tried chat and they told me to call. I called and got a person that I could not understand because they barely spoke Engle. I love the product but you need way better instructions and customer service.
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27-06-2021 15:08:22
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T
Tom_Ring
Hi @Shopmom. To build upon what Marley has said here, it definitely sounds like the Modes for Cameras is a factor here. As a test, I would try disabling the Modes for Cameras to see if that will allow your notifications come through. Mode settings can be found in the Settings Menu. * Open the Ring app. * Tap the three-lined icon in the upper-right corner to open the side menu. * Tap **Settings.** * On the **Modes** page you will see **Mode Settings.** * The **Disable Modes** function is below **Shared User Access.** * You may have to scroll up to see the Disable Modes setting. * Tap the red Disable Modes button on the bottom of the screen.
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29-06-2021 20:46:50
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