Ring Video Doorbell
Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
totoray
New replacement doorbell Pro burning out multiple transformers
16370 •
2 •
7 •
20-08-2020 20:59:46
Responses (14)
- JHi, I got the same problem. I burnt two transformers. I called Ring for support and I did not get any help. I am going to return my video doorbell pro which is useless. JFM•
1
11-09-2020 21:41:57
•
- SSame problem here. Transformer eventually burns out because at some point the ring doorbell fails and shorts the circuit closed. The doorbell does half a ring, hums, then burns out. I ordered a new transformer and it did it again. Ordered another transformer and returned the doorbell for a new one. Problem is not happening anymore.•
0
06-01-2021 01:55:55
•
HAnother victim here. Same problem. Ring pro burned out my first Ring transformer after working well for about 13 months. Ordered a new Ring transformer, same model as before. One ring burned out the second transformer. There is obviously a short on Ring doorbell pro somewhere. None of my wires have been touched or changed, no way they're shorting. Since the camera worked for a few minutes, it confirms that my wires are fine. Only when I pressed the button, the transformer popped.•1
10-01-2021 05:05:42
- SSame issue here - I have had 2 ring pro doorbells & used the Ring transformer - installed by an electrician. They both worked fine for around 4 months before the transformer died. Looking to get a replacement to try one final time.•
0
23-01-2021 18:11:59
•
- C
If none of the solutions offered in this thread previously are helpful in resolving your concern, I would recommend touching base with our support team to follow up on this. They'll be able to take a closer look at your account and device and offer more advanced troubleshooting in order to find a solution. You can reach our support team at one of the numbers available here, or on Facebook @Ring by sending a private message.
•1
25-01-2021 20:18:28
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Tom_Ring
This shouldn't be happening. The first step would be to have your circuit inspected by a qualified electrician. This is to ensure that nothing else is tied into the doorbell circuit and the wiring is of the proper gauge and serviceable.
Next, you'll want to check to see if the chime kit you are using is compatible. During setup, be sure that you are selecting the appropriate chime kit (mechanical, digital, none). Please make sure the Pro Power Kit is properly installed as well.
If you are still having this concern after these steps, please follow up with our support team at one of the numbers here, or on Facebook @Ring.
0
14-03-2023 13:35:43
•