Ring Video Doorbell
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Connection failure Doorbell Pro
Cannot reconnect doorbell Pro, but other Ring camera working correctly and linked to phone; rebooted router, tried to connect on a different cell phone, no luck. Doorbell Pro showing white spinning circle, but always reports failure to connect to internet. Internet connection at bell location working for cell phone and laptop which connect perfectly within 20 cm (8 ins) of unit. Rebooted doorbell unit several times without success. Please advise.
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19-09-2020 19:32:15
Responses (1)
- NTried 2.4 ghz without success. Have strong signal at the location of the doorbell app. We had a four day power failure recently, and after that, I cant get the doorbell connected, but my exterior light/cam is working perfectly. I've now spent over five hours trying to connect the doorbell. When I try to find the"ring network" on the phone, none shows. Tried another android phone, also without success. Please advise.•
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26-09-2020 17:31:33
THi @Neskowiner. Taking into consideration the in depth troubleshooting you've already done, I would recommend contacting out support team for more help. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.•0
28-09-2020 18:56:50
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mnth4
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20-09-2020 22:44:43
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