Ring Video Doorbell
Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
F
"Cloud Video Recording was not active when this event took place," message
cs-support
I do have Record Motion turned on and my account is paid up until July 30. In my app History, I have motion and ring events listed, but when I click on any of them, it says:
"Recording Does Not Exist Sorry, but Cloud Video Recording was not active when this event took place."
I've uninstalled/reinstalled the app and set up motion detection and recording, but every event since 5pm on 3/21 has no video.
10520 •
0 •
2 •
15-04-2020 19:05:12
Responses (2)
- SI started having this issue yesterday and I'm paid up on my account until April 2021. The above info was not helpful and going to the "Chat" link is useless. I hate to have to sit on hold when calling someone. Frustrating! I'm having horrible customer support flashbacks from dealilng with XM Radio and DirecTV...•
1
16-09-2020 22:47:34
- UI have a paid up subscription, and have nothing on timeline. When I click on my history it says cloud active was not recording too? I don’t pay my subscription for this. Any expectation when this will be resolved?•
0
31-10-2021 23:01:17
•
THi @user1221. If you click on the Red Banner at the top of the Ring Community page, you'll see that there is a temporary outage that is affecting your Event History Timeline. It's always a good idea to check status.ring.com to see if there is anything that could be affecting your Ring app experience. I hope this helps!•0
02-11-2021 20:57:25
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
SharonPrs
0
15-07-2020 16:15:22
•