Responses (2)

T
Tom_Ring
Hi @Brad21911. What I would suggest first is to reboot your internet router. Once your wifi has restored, open up the Ring app and go to- Menu \> Devices \> Ring Pro \> Device Health \> Change Wifi Network and then follow the on screen prompts. Once you get the pop up that reads, "In a previous setup, you connected to (XYZ Network)...", select Cancel. This will direct you to a list of wifi networks. Select your wifi network and you will be able to enter in your new wifi password. Let us know if this worked for you!
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21-08-2020 20:21:44
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U
user_06a6b7
None of the devices will let me connect and I can't rename my router to the old one because the provider is not letting that happen. It is very frustrating because it seems to be a technology problem. I was able to reconnect other devices with no issues. All I had to do was enter on the new router name and password. Very disappointed. I can't even get the doorbell to connect. 
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11-03-2026 00:56:09
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