Responses (2)

J

JonathanRoss

I literally have the exact same problem. Three deliveries to my front door, none were captured. But 40+ cars that passed by all were!

0

•

08-06-2020 20:48:01

•

Reply

W

wsew

Do I need to subscribe to one of the plans to see who was at my auto last night. Or, is there a way I can review history > @JonathanRoss wrote: > I literally have the exact same problem. Three deliveries to my front door, none were captured. But 40+ cars that passed by all were!

0

•

03-11-2020 19:34:01

T

Tom_Ring

Hi @wsew. To view any recorded video, you do need a [Ring Protect Plan](https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-the-Ring-Protect-Plan) subscription. Without a plan, you will be able to use Live View and 2 way audio. I hope this helps!

0

•

05-11-2020 18:29:39

W

wsew

Thanks

1

•

05-11-2020 20:04:38

J

JacobIsrael

Having the same exact problem. I even have the motion zone shut off that goes out toward the street but I still get alerts whenever a car goes by. Also according to Ring support information I should be able to manually adjust my motion zones but I have had no luck with that and it appears that there are 4 set zones and thats it.

0

•

08-06-2020 22:25:21

•

Reply

G

Grimes1

I have the same problem. If you have stops your supposed to get the wedge. I installed the wedge and sometimes I get a delivery person and sometimes I don't.it doesn't get anyone unless they go right to the door. It is very frustrating it should pick up motion on the lawn when someone is coming not right when they are at the door or leaving.

0

•

12-07-2020 19:44:43

H

HouTX

If you are using Motion Verification, disable it. Does not work and will cause it to not record all motion videos. If you have selected "House is facing the street" disable it, then it will get rid of the dark blue person detection area, and allow you to set how far you want motion deteced. Still not perfect but works a lot better. If you have disabled certain zones, enable them as that option is also buggy and inaccurate. This is in reference to the battery powered Doorbell 2.

1

•

12-07-2020 23:02:30

G

Grimes1

Thank you. I followed your directions. So far it is slightly better. I will try again. I also turned off street on motion setting. Should I say steps or no steps. I have it on max sensitivity.

0

•

12-07-2020 23:22:12

H

HouTX

Steps or no steps is just a question, if you say yes then it recommends using the wedge. It does not alter any settings. Yes I know, the way they have set it up leads you to believe that it will change some setting, but unfortunately that is not the case.

0

•

12-07-2020 23:48:02

G

Grimes1

I have the same exact problems. I have installed on a porch with steps. I tried installing it on different heights And still have the same issue. I have bought the wedges and corner kits and the Wi-Fi extender. No matter what I do things only get slightly better or stay the same. I am never able to get anybody walking from the front lawn to my steps. It is extremely frustrating.

0

•

09-08-2020 20:10:07