Ring Security Cameras
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U
Snapshot feature on Spotlight battery cam
troubleshooting
I've had my Spotlight battery 2k (gen2) up and running for 5 days now and notice that it's not taking snapshots. I have tried different interval settings to test this feature, but it only records events. Everything else is working well.
I do have a Ring battery doorbell as well, and that takes snapshots just fine.
Is this a feature that only works if plugged in, or has a solar connection?
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17-08-2026 11:56:50
Responses (3)
- U
@Tom_Ring Lots of questions. let's see:
Interval: was an hour -- but switched it to 14 minutes.
Battery %: It's at 90% now, but didn't work fully charged either.
Plan: on free Ring Protect trial --23 more days.
phone: Samsung Galaxy A15 -- android
App version: 3.109.0
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19-08-2026 00:05:29
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TH @user_2646bc. Thank you for that information. I just wanted to get a full picture and cover all of our bases. Try updating your Ring app, because it is not at the current version. If after updating your Ring app you're still having issues, please send us a private message on Facebook, Instagram or X @Ring and we can look into this more with you.
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20-08-2026 18:23:59
- U
@Tom_Ring How do I get the most current app version? I went to the Play Store and there's no update available. Do I have to uninstall and then re-install?
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21-08-2026 00:15:21
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THi @user_2646bc. What OS is your android operating on? It needs to be Android OS 9 or higher to be able to download the latest version of the Ring app. Additionally, try resetting your device by pressing and holding the setup button for 30 seconds, then reconnecting to wifi.
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24-08-2026 14:58:37
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Tom_Ring
Hi @user_2646bc. What is the interval for your Snapshot? What is the battery percentage at? Does this device have an active Ring Protect Plan? What type of phone do you have and what version of the Ring app is installed?
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18-08-2026 15:18:16
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