Responses (1)

C

Caitlyn_Ring

Hi @mconomos. The People Only Mode feature will behave a little differently depending on how your device is powered. If you toggle the People Only Mode on with a hardwired device, your device will only record and alert you to human being related events. For battery powered devices, your device will record all events, but usually only send you a notification when a human-being is detected. You can read more in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Alert-Notifications-with-People-Only-Mode). I hope that helps! :)

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11-02-2021 20:35:59

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M

mconomos

Hi @Caitlyn_Ring . Thanks for the reply. I understand from the help center article that this is how People Only Mode is *supposed* to work for hardwired cameras, but I don't think that is how it is *actually* working. For my hardwired stick up camera, when in People Only Mode, I've *never* gotten a notification that says "person detected" (like i do with my battery powered stick up cam). Additionally, I get motion notifications from my hardwired camera for things like leaves blowing in the breeze or passing headlights. The hardwired camera also often misses me when I walk by about 10 feet in front of it. When in "People Only Mode", the motion sensitivity is fixed to a low value and can't be changed - (I think this is why it fails to detect me - if I turn off People Only Mode and increase the sensitivity, then it sees me). I'm not sure why People Only Mode would require lower motion sensitivity when hardwired; that seems like a separate issue from recognizing a person. Are any of these known issues that are being worked on?

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11-02-2021 21:06:09

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trenchant

This feature is still not working properly on plugged-in stick up cams. When will Ring fix it? It's been months. As @mconomos has said, when the camera is setup as a plug-in camera, it behaves like People Only mode is disabled (despite the option being turned on). It sends notifications for every movement detected (trees, cars, cats, birds, etc.). If I reset the camera and set it up as a battery camera, People Only mode works normally, sending notifications only when there is a person present. I have **never** received a "Person detected" notification when the camera has been plugged-in. **Only** when the camera is not plugged-in do I ever get a notification that says "Person detected". I've phoned Ring support months ago and told them this but they just ignored me. Awful customer service. I'm a software engineer; I know a software bug when I see one. **People Only mode does not work in plugged-in stick up cams**.

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12-02-2021 15:16:53