No power in security camera
I bought a Spotlight Cam Olus 2 months ago and it’s suddenly stopped working. No power in it at all. Tried everything. Changed location of power. Changed plug outlet. I know the camera will light up when plugged into another device power source camera but just not the one it’s always been in. So I removed the device from my dashboard and thought I’d start again. But now I can’t get it up and running as I’ve no power in it. Help!!
75 •
3 •
0 •
23-11-2024 17:10:59
Responses (2)
- J
Hi @Jackieke7. Try rebooting your Camera by pressing and holding the setup button on it for 20-25 seconds. If you have tried this additional step and are still having the same concern, give our support team a call for further assistance.
•0
26-11-2024 21:09:47
- J
Second camera has now stopped working. Again a Spotlight camera plus. Had it working up til8am today after it failed twice before then nothing! All the older ring cameras have no problem connecting to the WiFi only these two. I rang support and they are replacing my first one. But looks like I’ll need another replacement for this second camera! . I’ve tried everything. Spending hours trying to sort this mess. And these are not cheap either. So I’ve unplugged/plugged back in the camera. Held button on the top for 20 secs………nothing! Rebooted router, added in a WiFi extender, nothing! Spent most of today trying to get it back online ….still nothing. Someone please tell me this issue can be fixed. Both bought mid October!
•0
10-12-2024 23:21:20
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
user_86ed89
Same exact problem. During a normal rain storm two Spotlight Cams went out within an hour of each other. Both USB-C adapter seemed to have failed because they do not power anything connected to them. Cameras work fine when connected to any other USB-C source. Adapters must short out. Have 2 replacement adapters coming but concerned how long these will last too. "Outdoor" products do not handle the outdoor very well.
1
24-11-2024 17:08:07
•