Ring Security Cameras
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Motion Sensitivity picking up pets when set for People Only
negative-feedback
motion-settings
My Ring security camera has the motion sensitivity set for people only. Now it's picking up EVERYTHING from cat size and up.
Anyone know why it's not observing the "PEOPLE ONLY" setting? It gets really annoying when my cat sets off the motion alarm for the 30th time in 2 hours.
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16-10-2019 20:51:08
Responses (17)
- DI'm not holding my breath... Ring support didn't even understand the "human only" concept. I had to send them the Ring documentation that explained that "human only" feature.•
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17-10-2019 14:28:49
DHave you confirmed that your device is updating its Firmware (software)? Go to settings/device health/firmware; if it says anything other than UP TO DATE then you are on an old version of Firmware. What this means is that you may not be getting security or motion software updates . Ring ultimately sent me a total of 4 replacement devices (and wasted alot of my time) until I finally received a device that worked / successfully updated its software/firmware. The final device was a NEW device instead of the refurbished devices they typically send out (they obviously have Quality Control problems with their refurbished process).•1
05-02-2020 15:32:57
MMaybe they should send us all new replacements (doubt it will resolve this)! My recent false alerts have been the usual stray cat at 5am! and i even had a small paper bag that was blown by the wind across my drive and it set off an alert! The best bit was the garden camera actually caught an attempted break in....... a rat who was scoping the joint through the patio door, but clearly failed to get in! but i have all the footage :smiley: and will hand over to the authorities :laughing:•0
05-02-2020 19:54:03
- M> @Forkster wrote: > > My Ring security camera has the motion sensitivity set for people only. Now it's picking up EVERYTHING from cat size and up. > > > > Anyone know why it's not observing the "PEOPLE ONLY" setting? It gets really annoying when my cat sets off the motion alarm for the 30th time in 2 hours. Just curious: Did your camera's motion sensatvity seem to increase recently on it's own? I have indoor/outdoor POE stick up cams and they just started triggering video with very minor motion that never used to trigger them. Thanks. Mark•
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21-10-2019 17:21:17
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FYup. That's why I'm asking Ring. Jennifer came in and gave the same info I already have, but no fixes. Something changed. Suddenly, it's picking up ALL movement regardless of the setting (Motion Settings / Motion Sensitivity). The right side is all motion, left side says People Only. I have mine on people only yet it picks up all animal movement. It's frustrating with all the false alerts I get. I rely on this camera (you know, what Security Camera's are supposed to do) to let me know if something as large as a person comes into view. I suspect that the algorithms used to delineate between animals and people, take into account the zone sizes and setup, and then coupled camera angels are all correlated are very hard to get right. Too bad there is no "false alarm" setting so the camera can learn when it should notify me, and adjusts its setting accordingly based on my feedback. Maybe it's something that could be incorporated into the system?•3
21-10-2019 19:04:29
DYep, the doorbell pro sensitivity increased.....but it's also wired so it may have fallen into the issues Ring is having with motion on all wired devices....I figure they are pushing software updates and breaking more stuff.... at some point the news is gonna get wind of the issue and ask Ring why they are selling products that don't work as marketed......(and then the class action lawyers will swarm in)....•0
21-10-2019 19:26:37
TSomething has changed in the last year. I have a floodlight camera on our front driveway just before our gate. The orginal camera did just fine in picking up any vehicle/person that came into the zone i had set. After several months it stopped picking up vehicles. I tried differen/multiple zones, nothing worked. I talked to customer support on two seperate occasions and during the last conversation they suggested that they had made a change to the "algorithim" and that they would send the old "algrithim" to the camera and had me reboot the camera. Nothing changed. I even went as far as to buy a new camera and install it and nothing is any different. The camera currently can pick up squirrels, cats, and the once in a while spider, but 90% of the time it will not pick up my large p/u truck, the UPS truck or most any other vehicle that pulls up. I am not worried about people, i want to know when a vehicle pulls up to my closed, or even open gate. $500.00 and many, many hours and i can't get the camera to recogonize when a very large object fills the screen but a 12" squireel occupying nine one hundred the screen will set it off everything!! AND i have tried every setting, zone size until i am blue in the face!!!•0
28-01-2020 20:09:59
- MI have my wired spotlight cams set on the people only mode and at 3am today i recieved an alert and got up to check and it was a cat that walked across my garden! (I have a dog that roams around the garden and he hasnt set it off). I was quite annoyed to be woken up by this false alert. This defeats the whole point of the RING eco system, how many times will i be woken in the middle of the night by false alerts until it reaches a point that i start to ignore the alerts thinking its a cat ( a bit like the boy who cried wolf!) and then miss an actual intruder. Having checked the footage the cat triggered it more or less instantly as it stepped into the motion zone, right under (below the actual camera motion sensor) from the far left.•
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02-01-2020 09:42:14
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DSee my reply a few up also. I have been monitoring this with mine. I have a stainless steel topped worktable directly under where this floodlight is. I finally got a reply as part of some answers from a "neighbor outreach specialist" who contacted me after seeing my aggravation. This is actually somewhere on the web site to read about too...reflective surfaces will trigger the cameras. In my case, I think what was happening is, when the cat walked by, it triggered the lights. OK, that's fine, these are LED's so not a lot of electricity use and a random splash of light I don't see in the middle of the night cant hurt security. I think the light was bouncing off that stainless/silver table top and triggering the camera motion zone. I covered the table with a tarp and it seemed to stop (or no cats). I removed the tarp and configured the motion zones around that table and thought I was a genius and had it solved. Seemed to work for a while, then I was getting recordings at night again...but no cat. Seems like almost anything will set the lights off. I've been sitting outside at night and the lights go off around the corner (I didn't set them off)... I check the video, nothing but maybe some stuff floating in the air. I don't sleep with my phone in the room, but had figured I would start because of this new "wonderful light/camera"...until I realized it was going off with false alarms. So, I re-covered that reflective table and since have had no camera motion alerts. Seems the table reflecting the floodlight, triggers the camera motion zone even with the motion zone configured around/excluding the table. So now, it looks like I have to either leave a tarp on that table all the time or make some kind of non-reflective cover for it long term. The table is useful where it is, so moving it is not the best option for me. Look for stuff that may reflect the floodlights. I suspect even a vehicle does because our van going in and out of the garage triggers the camera (while set on "people only"). It triggers before the van gets all the way out of the garage so I don't think its picking up the human behind the glass. I think it may be triggering on reflection from the paint on the top of the van (even on cloudy days...go figure) and or the windshield glass when coming back in. It's a pain, but not the end of the world...but my wife is on the subordinate app and cant turn it off when she comes and goes. I can spy on her, but I can turn the zones off when I come and go from the app as the owner to stop me being recorded as I come and go from the driveway.•1
02-01-2020 14:10:52
DReporting that my wife left from the garage in the van today and the floodlight-cam did not motion alert then or when she returned as it had been. But did motion alert when she walked in front of the camera later. THATS the way its supposed to work. Dont know whats changed. The only thing difference I can think of is I moved the zone out away from the garage door 4-6 feet because it was picking up on activity right outside the garage door like loading the van at the back lift gate. This was daytime, moderate sun/cloud mix. EDIT!: 6:45AM this morning 1/3/2020 the camera motion detector was activated by a possum. I know it wasn't a reflection from the lights setting it off because the beginning of the video was in night vision and the possum didn't set off the lights until it got close to the floodlight. So, its a fact that this thing is STILL activating on small animals while in people only mode. So, you can either be woken up at random times by non-human activity or turn your notifications off or leave the phone outside the bedroom and have no idea when an actual human is approaching the camera until you look at event history. Anyone who purchased this light for real-time security is likely going to lose some sleep. You might as well get a $20 motion detector and just get up and look out a window when it goes off. It's useful when away if you can connect to it and you can always answer a motion alert, but the device is not functioning as advertised for this feature.•0
02-01-2020 22:00:24
DMarley, Thank you for replying. 1- People only mode: So you are saying it will record other motion but should not alert unless a person is the motion? That's not what people are reporting. People here are reporting receiving notifications of "other movement" than people. So, the devices are not working even as you have reiterated. I'd be happy if mine did. 2-People only on the motion sensitvity slider: On the app for my device, you have two choices. You can select "people only" and it fixes the slider at about 1/3 sensitivity. The only way to change that slider position is to toggle off people only mode. There is no adjustablility while in people only mode available that I find. In fact if I try to move the slider the app tells me if I want to do that I have to toggle off people only mode. 3-Multiple zones: I cant imagine how this helps with this specific issue. A motion zone is a motion zone. How would one motion zone behave any differently than another? Sure, you can box a zone around a sidewalk for example, but the hypothetical cat can still walk across that zone. The issue is the devices NOT discerning the difference between people and a cat for instance, and notifying of that cat's motion, instead of not notifying and staying silent while still recording the event as you described above. So, thanks for the reply, but it doesn't really address this specific issue the best I can tell. I'd love to be corrected and my device work as specified.•2
03-01-2020 17:45:01
MTotally agree with the points made below > @Dude wrote: > > Marley, Thank you for replying. > > > > 1- People only mode: So you are saying it will record other motion but should not alert unless a person is the motion? That's not what people are reporting. People here are reporting receiving notifications of "other movement" than people. So, the devices are not working even as you have reiterated. I'd be happy if mine did. > > > > 2-People only on the motion sensitvity slider: On the app for my device, you have two choices. You can select "people only" and it fixes the slider at about 1/3 sensitivity. The only way to change that slider position is to toggle off people only mode. There is no adjustablility while in people only mode available that I find. In fact if I try to move the slider the app tells me if I want to do that I have to toggle off people only mode. > > > > 3-Multiple zones: I cant imagine how this helps with this specific issue. A motion zone is a motion zone. How would one motion zone behave any differently than another? Sure, you can box a zone around a sidewalk for example, but the hypothetical cat can still walk across that zone. The issue is the devices NOT discerning the difference between people and a cat for instance, and notifying of that cat's motion, instead of not notifying and staying silent while still recording the event as you described above. > > > > So, thanks for the reply, but it doesn't really address this specific issue the best I can tell. I'd love to be corrected and my device work as specified.•0
03-01-2020 19:49:22
M> @Dude wrote: > > Reporting that my wife left from the garage in the van today and the floodlight-cam did not motion alert then or when she returned as it had been. But did motion alert when she walked in front of the camera later. THATS the way its supposed to work. Dont know whats changed. The only thing difference I can think of is I moved the zone out away from the garage door 4-6 feet because it was picking up on activity right outside the garage door like loading the van at the back lift gate. This was daytime, moderate sun/cloud mix. > > > > EDIT!: 6:45AM this morning 1/3/2020 the camera motion detector was activated by a possum. I know it wasn't a reflection from the lights setting it off because the beginning of the video was in night vision and the possum didn't set off the lights until it got close to the floodlight. > > > > So, its a fact that this thing is STILL activating on small animals while in people only mode. So, you can either be woken up at random times by non-human activity or turn your notifications off or leave the phone outside the bedroom and have no idea when an actual human is approaching the camera until you look at event history. Anyone who purchased this light for real-time security is likely going to lose some sleep. You might as well get a $20 motion detector and just get up and look out a window when it goes off. It's useful when away if you can connect to it and you can always answer a motion alert, but the device is not functioning as advertised for this feature. Right latest update - (Garden cam 1) - i was alerted to motion dected (on people mode) at 7am and i quickly got up (as well as phone i have alerts active on Echo Device) checked video and was amazed to fid it was a bird wondering around the garden!!!! I have installed another wired cam higher up in the garden (Garden cam 2) yesterday and set to people only mode - was alerted to motion detected at 8am this morning - it was my dog who was approx 15ft - 20ft away from the camera. Because you cant adjust the motion sensitivity on people only mode i have switched this off and manullay adjusted the sensitivity to the lowest level (Garden cam 2) to see what happens. I had to delete a motion zone from Garden cam 1 to aviod picking up the dog as i thought maybe the camera was placed to low hieght wise, but the dog still managed to set garden cam 2 off even at a higher level. This is now 3 wired cameras that i have in place and they all dont work on people only mode and all trigger motion alerts for animals (the smallest being a bird).•0
05-01-2020 11:54:51
- LSame issue here. No matter what sensitivity settings I choose, my floodlight cam is triggering alerts for small animals in the dark 20 feet away. I had no idea I had so many midnight visitors in the garden. Four bunnies, a raccoon and a cat, all in the same night. Thing is, I only want to be awakened if a large two-legged creature enters the back yard, not whenever a possum gambols in the distance, but no matter what I do I get critter cam alerts. Exclusion zones don’t help because the floodlight cam is 9 feet up and the night critters wander wherever they please. If they came up and mugged directly into the camera, I would forgive an alert, but I need a setting that ignores bunny butt at 20 paces.•
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18-01-2020 04:37:22
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MTbh I have got to a stage that I just ignore them now and have them on snooze! It has caused so many endless nights of disturbance. I feel like I want to return them but I have spent so much time and effort installing these I will prob end up waiting for Ring to sort this all out! Don’t get me started on the whole WiFi connection issue, for the price these cams should have a stronger radio band!•0
19-01-2020 09:29:56
CThis is driving me mental. I too have it set to "Human Only" or whatever it's called. If a car drives up the driveway, it won't set off the motion until a person gets out (good) If a cat walks across the driveway (ring ring) I get notified What the Hell? I have a Boston Terrier and a French Bulldog, and they both set that thing off constantly. c'mon Ring, if you're going to have a "Human Only" mode, please make it work.•0
23-01-2020 15:04:16
MIt is soooo frustrating these cameras with the unusable software have become pointless! I have spent weeks trying all kinds of ways to work around this and nothing works....... the latest was a spider that was not even on the camera or the lens it was about a 1ft maybe away from the camera set of motion alert and i checked the footage and found the culprit - i have stopped looking for humans now when alerts go off, i tend to go into david attenborough mode :laughing:•0
23-01-2020 18:34:15
DEvery time I start to think, "hey, the camera is not false alarming lately" I disciver my motion zones are turned off from the last time I didnt want it recording every activity my wife and I do in view of the camera. 12 flipping taps/steps to turn off and on, 2 motion zones. Someday I hope someone with a few brain cells to rub together figures that a kill switch right on the dashboard when you open the app to disable the camera is a good idea. Most of Ring's customers do, I'm sure. I did get something I wanted from this floodlight cam at least, and that is the ability to look out that end of my house when my driway alarms trigger (which do work good, only a few false alarms once in a while...NOT a Ring product) without running all the way upstairs to look out the only window that faces that way. I also get a heads up when my parents up and decide to walk over. I had them build a house next door to me, but the downside is they and people from there walk on a trail to come over, so the driveway alarms, which only detect steel...or something like a squirrel shaking them, dont alert us. The floodlight cam does, but usually by the time I can see what it is, they are on my doorstep! It's a nice resolution camera that gives me the ability to look that way or see if someone comes around when I'm gone (I should say "came around") but I cant use it as a nighttime security device...and still actually sleep without it waking me up for no good reason.•1
25-01-2020 21:46:36
- PHi, I also am having the same problem with the stick up cam Elite wired. I am receiving alerts picking up cats when my motion sensitivity is set to people only. If i toggle off people only and set my sensitivity to the lowest setting available, i still receive same alerts so this setting doesnt seem to make any differnce. I have contacted Ring who initially told me that i havent a problem until i pointed out that on the Ring website it states "These PIRs are pet friendly and have settings calibrated to ignore heat sources from animals 13KG or less on medium setting" My only option at this time is to turn of motion detection at night to save countless alerts throughout the night I was asked to send a live video clip to Ring of my motion detection which i have and was told a Ring team leader would contact me within 24 hours. I received a email within few hours stating " glad we were able to assist you and is there anything else". A further email informing me the team is working on this issue and i will be contacted once a fix is found. I am not confident a fix will be found as this issue has been ongoing since October 2019 or possibly before. My cameras are new so thinking of returning. is there any firm update on a possible fix for this known and reported issue? Thanks•
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26-01-2020 23:13:28
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CI wouldn't mind if they would take a look at some of my videos to diagnose what's going on. It's an indoor wired camera where I've set the motion zones to only where they would need to be to pick up possible intruders wandering around, and although it keeps being suggested that reflective surfaces might cause problems, I just don't think I have anything like that causing any problems. I have lots and lots and lots of video footage, several every single day, of my 10 pound cat walking across the floor, coming out from under a table, or climbing his cat tree. Occasionally one is completely baffling -- like when he just cuts across a room's corner where there isn't a great deal of motion and not a very large portion of the motion zone changing. People mode is on, and it's surprising how often he appears to be a person to the camera's software. The back yard, on the other hand, a floodlight cam, seems to have improved inexplicably in no longer recording the dog next door since I tightened up the zones. He still kicks on the light, but not the camera. There appear to be different sensing rules for just the light than for the camera. I still wish he wouldn't keep tripping the light, but I'm OK with that as long as I don't have a long collection of dog videos too.•0
27-01-2020 14:02:55
MWe had some sun come out this morning and it was showing through the road opp with house on each side of the road, so i bit like the sun shining through the a funnel and it was shining up on my drive. The motion alerts went crazy!!! everytime somene walked passed my home on the main pavement their body caused a shadow through the sun that was reflecting on my drive, even though the person (human/people) was nowhere near my set motion zone their shadow was!! it wasnt until i watched all the motion footage i came across the common trigger a shadow of a person (human/people) refelcting through a ray of sunshine on the floor across my motion zone. REALLY!! so we have trees, bushes, wind, boiler flu pipes, rain, spiders, cats, dogs, birds, critters/ all animals, human/people shadow reflections , ghosts and smoke. very quick in identifying these intruders but very slow in identifying real risks. You would think i was talking about a cheap chinese knock off and then complaining :confounded:•0
27-01-2020 18:02:41
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17-10-2019 14:21:31
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