Ring Security Cameras
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Live View timeout
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I bought the Ring Stick Up Camera Elite in order to monitor my dog in the backyard, while I work in my home office. Live View appears to timeout after 10 minutes, which defeats my primary purpose for having this camera. I'm going to reach out to Ring support by phone to see if they can turn this limitation off on my account and report back. This is stated nowhere in any of the product literature and is a terrible design flaw, which will result in my negative review.
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11-05-2020 12:44:42
Responses (62)
- PIt would be annoying to have to resort to a workaround, but you probably could certain browser plugins to refresh after a certain period of time. I hate that I have to resort to such a wonky solution since it proves how stupid the problem is. I kept the camera only as a holdover until I get a set of HD PoE cameras running on a DVR. Then, I might use it as a backup only.•
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02-08-2020 12:32:10
- SI agree that this is a major design flaw that I hope will be fixed soon. We are using live feed to monitor our baby during his naps and it is difficult to rest ourselves or get things done when the live feed turns off every 10 minutes.•
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02-08-2020 04:18:26
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- SI also am upset about this design flaw. I've tried multiple methods including an auto-refresh extension on my desktop and that didn't work. Even if you're looking at it for 10 minutes straight while actively touching the screen, it will timeout. This is terrible and should be addressed in the next update.•
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09-08-2020 03:35:48
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R[@Superman](https://community.ring.com/t5/user/viewprofilepage/user-id/82922 "@Superman") Agreed. Hopefully a new update will resolve this issue. It's difficult trying to track down why the timeout exists. I'm currently working on a Visual Basic workaround for the issue but it will only work for a dedicated system. (i.e. for when you have a monitor on a PC that sits there and is used only to monitor a Ring camera.) Basically, how the workaround will work is that every 10 minutes it will select the Ring app and then click the Live button. Currently this request is just **[7](https://community.ring.com/t5/Feature-Request-Board/Extend-the-length-of-Live-View/idi-p/24124 "Vote!")** votes away from the TOP 10, so that's good.•8
11-08-2020 18:24:15
JIs this still not resolved? it must be the only solution that has this major design flaw - PLEASE FIX ASAP It's driving me insane!•8
20-08-2020 14:40:27
R[@JonJClarke](https://community.ring.com/t5/user/viewprofilepage/user-id/85710 "@JonJClarke") It's still an open item but I have developed a workaround for Windows 10 and I can use some beta testers if your interested: [https://community.ring.com/t5/Video-Doorbells/Live-View-10-Minute-Limit-Workaround/m-p/50667#M16771](https://community.ring.com/t5/Video-Doorbells/Live-View-10-Minute-Limit-Workaround/m-p/50667#M16771) Which OS are you wanting the timeout issue resolved for? (IOS, Android, or Win10) Also, don't forget to vote. This timeout item just made the **Top 10** list for the most wanted requests.•5
20-08-2020 22:15:28
- G+1 Waiting on the ability to monitor my cameras without a timeout. Almost ready to switch to Nest cameras and sell the Ring cameras if this is not resolved soon.•
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17-09-2020 22:43:12
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DI agree. I watch my kids in the pool with this camera. I have the flood camera for this purpose. I'll have to switch to arlo if this isn't resolved soon. Any progress?•5
03-10-2020 13:28:51
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RingMaster2
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30-07-2020 03:03:47
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