Live Camera privacy concern

Question

I needed tech support regarding a feature on my new indoor Ring cam (2nd gen).While talking to the support person, she asked me to confirm which camera in question by waving my hand in front of the camera (which I did). How come they have access to live feed like that without permission?I did not know that this is easily available to any Ring employee.Anyone has similar experience?

Justin_Ring · Answer

Hi @NAS. Our support team does not have direct access to live views from your devices. They may have asked you to create a motion event to determine which device generated a new event. The team can only see a new listing indicating motion detection; they cannot access actual video footage.

Ring Security Cameras

Live Camera privacy concern

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