Responses (4)

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Tom_Ring

Hi @tidbito. I have a few questions. How high is the Floodlight Cam mounted? Can you upload a screenshot of your Floodlight Cam Live View? This will help the Community determine if there are any adjustments that need to be made to how this is mounted. The Floodlight Cam should be mounted 9 ft. high and the bubble on the bottom of the cam should be parallel to the ground. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360000124983-Proper-Positioning-for-Your-Floodlight-Cam#:~:text=Floodlight%20Cam%20works%20great%20at,reduces%20your%20Optimal%20Motion%20Zone.) has information on how to properly mount your Floodlight Cam.

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30-08-2021 18:40:20

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tidbito

Tom, thanks for the reply. Here's a screenshot. It's mounted in the center of the garage gable, approx 12 feet (give or take an inch or two). During the day, I can get motion all the way to the mailbox. At night, if the floodlights are on, I don't get any motion past where the side mirrors of the black car (in the screenshot) are. Anything past about where those mirrors are, the motion doesn't kick on. HOWEVER, if I leave the flood lights off, the motion works all the way out to the mailbox. 

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30-08-2021 19:57:12

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tidbito

Here's what it looks like at night, with and w/o the floodlight on. With floodlight, it wont detect motion past the side-mirrors of the front vehicles. Without floodlight, it'll detect anything in the driveway including out in the road to the mailbox across the street.  

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30-08-2021 20:08:30

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Tom_Ring

Hey @tidbito. Thanks for sharing this image. You stated that your camera is mounted about 12 ft. high. As explained in the Help Center article I shared earlier, the ideal mounting height is 9 ft. Mounting the Camera any higher than this will cause sub-optimal motion detection. I suggest moving the camera to 9 ft and adjusting your motion settings. Let me know how this works.

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31-08-2021 18:06:49

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tidbito

@Tom_Ring -- Yeah, unfortunately I read the document you mentioned on proper positioning before I mounted it; and about half-way down the article it states, "Don't be afraid to mount your Floodlight Cam high. ..." so while it does mention 9'ft, it does it in an "at-least" context and doesn't actually provide a max height. And with the phrase, "Don't be afraid to mount your Floodlight Cam high. " I was left to assume where I put it would be fine given it covered my POV the best. Might be good for ring to update that recommendation verbiage to be a bit more clear. I'll work to move it and see if that helps. Thanks,

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01-09-2021 13:18:43

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Tom_Ring

Hey @tidbito. You're right, that verbiage can be perceived differently. I'm going to share this feedback with my team and let them know about this. Thank you for bringing it to my attention.

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01-09-2021 17:02:08

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niccolo

I think part of the issue here is the design of the sensors, which have a very limited field of view when the camera is angled downwards (and it makes sense to angle the camera downward, to get more coverage of the ground close to the camera and less of the sky) [Ring Floodlight Camera Pro - Design Flaw - PIR Sensor - Customer Feedback - Products / Feature Request Board - Ring Community](https://community.ring.com/t/ring-floodlight-camera-pro-design-flaw-pir-sensor-customer-feedback/97442)

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07-12-2021 04:57:54

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RR

ryan-ring-community

I am experiencing the same problem reported by @tidbito. A specific point was that this worked and now no longer works. I have the same exact problem at night. However, last night, I noticed the light go on, looked out the window and saw a coyote walking though the back yard. I checked Ring and was no video recording of this event. I have had many coyote pass through at night in the past. Daytime, it seems to pick up motion as expected. I tried to trigger it to record me tonight and the Flood cam lights went on but it did not record me either.

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30-01-2022 02:30:26

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PeteCoop
I’m experiencing the same issue, motion sensitivity at night used to be great, would detect 50’ away. Now I have to stand underneath it to get an alert. I feel like the previous answers in this thread did not address the real issue, which is: it first worked great, now not so much. Mounting height and angle etc has not changed so there must be something else causing the deterioration of sensitivity. Does the unit need to be cleaned perhaps? Is the unit wearing out? Any further suggestions? Thanks!
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02-09-2023 04:07:35
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user71725
Im having the same problem, worked great now it doesn’t. Any solution?
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18-12-2023 10:32:14
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