‎Can qr code be retrieved from ring?

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K

kat55

Accepted Solution

Can qr code be retrieved from ring?

hardwired-security-cameras

cs-support

I deleted one of my floodlight cam wired pro cameras because it was not responding to my app concerning light timing. My goal was to re-boot the camera & hopefully solve the issue, but I forgot that I needed the bar/qr code in order to set up the floodlight camera on my ring app. Does this info get stored in the ring.com servers? if so, can I please get some help with re-initializing my backyard camera device?

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07-06-2023 02:34:59

Responses (2)

J

Justin_Ring

Accepted Solution

Hi @kat55. The QR Code with the 5-digit pin will come on a slip of paper with your packaging, and it is also on the back of the Camera on the Floodlight Cam Pro. If you are missing the QR code on both the slip of paper and on the Camera, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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08-06-2023 16:11:30

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U

user_1b17a6

Can I get the QR code on one of my cameras with a SKU number?

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09-07-2024 23:01:19

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J

Justin_Ring

Hi @user_1b17a6. We cannot provide you a QR code for your Ring devices. Please follow the steps provided in the solution.

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10-07-2024 23:26:05

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