Ring Protect Plan
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U
this footage is unavailable
troubleshooting
so trying to review last nights footage but it's telling me this footage is unavailable i have the basic plan.....does this not record 24/7 or do i need to upgrade? or am i having issues with my camera.....i can see footage before last night and footage this morning when i was out on my deck but nothing through the night
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09-08-2026 14:37:42
Responses (1)
- U
Hi Id like to chime in on this conversation. My historical videos are all missing. I do not show a single video. I noticed this july 4th weekend. My friend in a different neighborhood aslo had issues. I have an active plan but the videos are gone. I do not currently have the cameras connected as I moved, bu I have a plan and should have videos? Help!Thanks
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10-08-2026 22:54:35
JHi neighbors. Thank you for sharing this information. Please reach out to our support team to have this further invistigated. You can reach our support team on Facebook, X, or Instagram by sending a private message to @Ring.•0
11-08-2026 23:10:44
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Tom_Ring
Hi @user_72ff69. If you have an active plan, your videos are saved. What type of phone do you have and what version of the Ring app is installed? Do you have an active VPN on your device? What model camera/doorbell is this? Can you access this footage on Ring.com? Let me know this information when you can.
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10-08-2026 18:34:25
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