How to get new ring camera onto existing plan of broken / replaced camera?

Question

Hi, I had a spotlight camera v1 in the back garden. It kept dropping from the wifi and despite about 10 times trying to get it reset and reconnect it just fails. So .. I bit the bullet and now have a Spotlight Pro and I see it's come with a 30-day trial etc.But what I want to do is put the new spotlight camera on the existing basic plan I already purchase in May for £50 for the back garden camera - how can I do that? Should I wait until the trial is ended as I see that has a few more features or do it now?Cheers

Justin_Ring · Answer

Hi @Londoner1. You will need to cancel your subscription for your older camera and subscribe to a plan for your new camera. When you cancel your plan, you will receive a prorated refund for the unused portion of the plan. Additionally, when you subscribe to a plan for the new camera, the plan will not start until your trial period expires.

Ring Home Plan

How to get new ring camera onto existing plan of broken / replaced camera?

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