I have a couple of Ring doorbells and they seem fine.  I'm now thinking of expanding system and adding monitoring, but recent experience is giving me pause.  I have ordered & received some sensors, but have been waiting on a Base Station Gen 2 for 10 days now, and neither Ring Chat, or a Live Agent, can tell me anything other than "it hasn't been shipped yet, but we'll let you know when it does".  10 days seems like a very long time to receive something I've paid for, with no indication of problem or when it will be resolved.  I'm wondering if the rest of the Ring experience, particularly monitoring, is as fraught with issues and lack of communication with customers?  If so it seems like other security systems have to be more reliable & responsive.  This is especially critical with security systems when timing is imperative!