Device keeps going offline

Question

I tried every trouble shoot, everything possible that I could. My Wi-Fi works perfectly, it's in the same spot as before when my ring camera at my front door was working. But lately my ring camera has been working when I near it and in spots but when I am away it goes offline. Any help would be appreciated. Like do I move it or? It is a battery powered one.

Justin_Ring · Answer

Hi @user_ab86dd. If you have tried all the basic troubleshooting steps and are still having the same concern, the next best step would be to give our support team a call for further assistance. https://ring.com/support/contact-us/call?hasLangChanged=true. You can also reach our support team on Facebook or X by sending a PM to @Ring.

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Device keeps going offline

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