‎Video playback issue | Ring Community

English

Help

Community Home

Ring App

Browse posts, comment, and join in the discussion about Ring app features, settings, and more.

D

Dede28571

Video playback issue

video-quality

Can anyone help with an issue I am.having with video playback, when I get a notification that there is motion at my door, when I go to playback the 2 minute recording it is now playing in fast forward mode rather than real time. Has anyone else had this issue, if so how do I rectify it? TIA 👍

750 •

0 •

26-01-2021 20:09:39

Responses (1)

C

Caitlyn_Ring

Hi there @Dede28571. Would it be possible for you to share a video example of this fast-forward mode you're referring to? Are you tapping on the motion event from the Event History, or are you looking at the Live View and scrolling back through [Snapshot Capture](https://support.ring.com/hc/en-us/articles/360034443672-Using-Your-Snapshot-Capture-Feature)s? When attaching this video, you will need to first gather the share link of the video. You can do this by going into the Event History in your Ring App and choosing to share it via email. From there, copy the link that is generated and paste the link in the body of your post. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply.

0

•

27-01-2021 15:39:50

•

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Community Resources

Community Guidelines

About Ring Community

Ring Help

Most Helpful Members

View All

Privacy Licenses Terms of Service