Responses (5)

C
Caitlyn_Ring
Hi @Huggs. You'll want to ensure that the internet browser you're using is fully updated to ensure for the best experience. You can find a list of which web browsers are supported in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/208144516-Using-Live-View). Additionally, make sure that the web browser has permission to use your computer's microphone. You'll have to go [into the browser's settings](https://support.google.com/chrome/answer/2693767?hl=en&co=GENIE.Platform%3DDesktop) to enable the microphone for a specific website. I hope that helps! :)
0
•
02-03-2022 18:42:05
•
Reply
H

Huggs

using approved browsers and also have the mircrophone enabled. still an issue. device health is anywhere from 35 to 45.

1

•

04-03-2022 17:52:55

•

Reply

C

Caitlyn_Ring

@Huggs In that case, try checking out all of the troubleshooting tips and tricks we have in our Community Post on Live View concerns [here](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249). This should help you narrow down the specific cause of the Live View not loading for you. Additionally, make sure any VPNs you're using are disabled when you're accessing Ring.com, as VPNs will impact this. If this concern continues to persist and the troubleshooting suggestions don't work, I would recommend following up with our support team so they can take a deeper look at this. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

1

•

08-03-2022 16:52:03

C

Caitlyn_Ring

A post was merged into an existing topic: [Event history not loading videos on the website but working on my phone, tablet etc](/t/event-history-not-loading-videos-on-the-website-but-working-on-my-phone-tablet-etc/187796/93)

0

•

05-05-2023 15:16:39

•

Reply

U

user_897047

That does not appear to be a valid link... Live view words for me in Chrome but not in Safari. Everything is up to date as of July XXXX. 

0

•

01-08-2024 21:15:16

T

Tom_Ring

Hi @user_897947. Be sure that your browser is up to date. You can find the version it is compatible with here. You can also try using a private tab to see if that makes a difference. If so, you may need to clear your cache and cookies.

0

•

08-08-2024 16:52:46

C
Caitlyn_Ring
0
•
05-05-2023 15:16:47
•
Reply
U
user_cfeb22
Same here, not working in Chrome, Brave or Edge.  It worked a couple of months ago so pretty sure they've broken something on their end.  Edge is version 109.XXXXXX, Brave is Version 1.47.186 Chromium: 109.XXXXXX (Official Build) (64-bit) and Chrome is Version 109.XXXXXX. 
These all appear to be considerably newer than the versions listed as working on this page: https://ring.com/support/articles/sjo2f/Using-Live-View


1
•
07-02-2025 16:36:48
•
Reply