Responses (3)

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neilp9876
Hi, I had this on a sensor that was screwed onto a flat wall. The screws were quite tight and I think it distorts the back plate slightly so the tamper doesnt engage. If you have something similar slacken the mounting screws off slightly and then put the sensor back onto the plate.
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18-05-2021 18:38:23
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S
Sweetandsour142
Thank you @Marley_Ring, I was gonna ask the same question. I have also had the same problem. Some I have been able to just fix by using the check the connection, location and battery techniques. Unfortunately, I have one that just won't arm. this has happened to this particular device several times throughout the nine months we have had ring. Any other suggestions?
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30-05-2021 01:38:21
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JamesLee
I also had this problem of a loose sensor. In the end I designed my own collar to keep the contact sensor in place Feel free to download the 3D print file here: thingiverse.com/thing:4904445 I printed it in white to match the original Ring look. Hope this helps! -James 
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09-07-2021 21:07:25
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