‎Problem downloading tones to my Chime

Majortom

Problem downloading tones to my Chime

Hi, I have just installed a Doorbell2 and a Chime and everything works fine. But: I am not able to choose any tone, both for bell and motion. When I choose one and press "save" a message window says "settings will be updated" (or so, my device is running in german), then for about 2 minutes there is the "chime will be updated" message and then "something is going wrong" (see the attached screen shot). I have tried this on my iPhone11, my iPad and also on my Mac and Windows device. All the same (ok, the Win device has no ability to change the tone). Any idea? Thanks, Hanno ![IMG_45363B0A90DF-1.jpeg|1125x2436](upload://7hOQ5NBdjlPbTq81eOX2qyQiGim.jpeg)

9274 •

0 •

10 •

12-12-2019 13:51:41

Responses (1)

rushfrank

Hi, I just had a similiar issue with my Ring Chime Pro; unable to change the Chime Tones. I reached out to Ring's support team at 1-800-656-1918, and Jeanne (sp?) the technician who answered the phone was able to change the tones to my liking over the phone. I was still unable to change the tones myself (Ring & Motion), but she was able to successfully change to tones to my liking. Looks like I may have to do this again if I ever want to change the tones, but it was so simple for her to do it remotely over the phone. I am a retired support person myself, having worked for ORACLE, Inc. for 15+ years and it's refreshing to find excellent support people, when combatting an issue that doesn't seem to be possible to resolve! Hope this helps!

•

12-12-2019 20:26:43

•

Ring Accessories

Problem downloading tones to my Chime

Didn't find an answer ?