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Bubbilee
Spotlight Cam Plus Constantly Offline / Won’t Load Live View (Other Ring Devices Work Fine) — No Fixes From Support
Hello! Was wondering and hoping that someone here has a fix for this or can tell me what to do next. I have used the Ring Spotlight Cam Plus - Plug-In (2022 release) for about 8 months with no issues. About 2 to 3 months ago, it has had some connectivity issues:- It shows as connected, but it won’t take new snapshots or recordings. And it will not load a Live View either.- Then other times, it shows as offline, later reconnects, shows that it's updating but still won't show snapshots, recordings or Live View, then goes back to being offline. And repeats. Meanwhile, my Doorbell Camera and Pan-Tilt Indoor Camera connect to the same Wi-Fi network with no problem at all. And the Spotlight camera shows to have great signal strength (RSSI ~30 to ~40) when it does show that it's "online". I've also tried troubleshooting with it being next to my router and my Wi-Fi extender. This makes me confident the issue is not my internet or Wi-Fi setup. I have tried to reconnect it to my Wi-Fi, reset the camera, connected it to my mobile hotspot, even tried another Wi-Fi to see if the issue stayed, nothing worked. I have tried contacting Ring for the past 2 months for technical help, and to see that if they can't help that they'll replace or fix it as it's still under warranty. The "fixes" they have suggested is to contact my ISP about a firewall filtering issue (I called, and they confirmed it's not an issue), and another Ring support associate suggested I buy a Ring Chime Pro (I already have a Chime, but they want me to buy a Chime Pro to use as a Wi-Fi Extender). I haven't bought one to see if it will fix my issue (as I doubt it will), as I am now considering getting rid of my Ring devices and switching to another company due to the issues I've had with Ring devices and support. I would be grateful if anyone has any suggestions on how to fix or how to move forward with getting my issue resolved!
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27-08-2025 19:38:52
Responses (5)
- U
Ring Spotlight Cam Plus is experiencing a hardware or firmware failure, especially since you’ve already tested multiple Wi-Fi networks, reset the device, and confirmed good signal strength while your other Ring devices work fine. At this point, no amount of extenders or ISP calls will fix it—Ring should honor the warranty and replace the unit. If support keeps pushing unhelpful solutions, escalate directly with Ring’s warranty department or your retailer for a replacement/refund. Don’t waste more time or money; if they refuse, switching to another brand may be the best move. (By the way, this is like downloading the wrong version of spotify apk—no matter how good your connection is, it just won’t work properly until you get the right build.)
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19-09-2025 19:29:13
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- U
I’ve had this same issue with 4 spotlight cam plus cameras in a row. They’ll work perfectly for around 2 months and then they will just go offline. The blue light will still flash but it won’t connect to anything, it’s either stuck in some sort of software loop. Ring has replaced my camera each time under warranty and this last time they sent me a Chime Pro to connect it to to be the middle man between the camera and router. I thought this worked, but 2 months in with the replacement and the camera quit again. They’ve said it could be the power cord (mine is a plug in) but that doesn’t make any sense. It’s getting power fine, that shouldn’t effect the software
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21-10-2025 21:43:39
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- U
I am experiencing the exact same situation and cannot get it resolved. What do I do next? Beyond frustrating considering the overall cost of the devices and subscription.
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17-11-2025 01:18:19
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- U
I'm experiencing the same issue as well. Have 2x Ring Spotlight Plus cameras. The first failed a few months after I bought it... then magically came back to life a few weeks later and is still working fine to this day. Then the second failed, and I have yet to be able to get it working again.
I tried pretty much anything; connecting it to a different wifi network, using another power supply, moving the camera next to my router, factory reset (and I was able to reconnect it to my local network). The camera does show that it's online with a good connection, but there is no video and the app shows “Camera Preview Unavailable”. Live View won't connect. Occasionally the blue light in the front will turn on for no reason. And lately, at night, the spotlight will also turn on randomly for 30-60 second periods.
I have other Ring cameras: an indoor cam, an indoor tilt-pan cam, a stick up cam; and they all work fine so far. Yet 2 out of 2 Ring Spotlight Plus cameras have failed. This doesn't seem random.
Do you mind sharing the make/model of your router? I'm on a TP-LINK AC1750 from probably circa 2017. I'm wondering if it's a networking issue where some routers are somehow serially bricking Ring cameras whereas others have no problems.
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18-11-2025 01:25:00
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Justin_Ring
Hi @Bubbilee. You have tried all the basic troubleshooting steps I would have recommended for your concern. The next best step would be to continue working with our support team. You can reach them on Facebook, X, or Instagram by sending a PM to @Ring.
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28-08-2025 20:21:09
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