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Accessibility to account of a deceased parent
hardwired-video-doorbell
troubleshooting
hardwired-battery-video-doorbell
My father had a ring door installed a few months before he passed away. My mother was a shared user. We need to access Dads account to update with new WiFi passwords etc. Ring need to send a code to my fathers mobile phone but it’s no longer working, so any advice on how to get around this please, we have access to his emails.
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09-02-2025 19:10:01
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Caitlyn_Ring
Hi @user_949ebe. My condolences for your loss. We have some information on how to initiate the device ownership transfer process here, as you will want to get the Ring Doorbell set up under your mother's Ring account.
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10-02-2025 19:46:15
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