‎Floodlight Cam making static noise

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Enniob

Floodlight Cam making static noise

I got a floodlight camera about a week ago and the camera is making a loud static noise. I can hear it when I get close to the camera outside. The image and sound on the app looks fine, it just the static sound that I can hear when I get close to the camera and it gets really loud sometimes. Any idea on how to fix this?

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03-09-2020 14:28:05

Responses (1)

T

Tom_Ring

Hi @Enniob. I would try to power your Floodlight Cam off for about 3 minuntes, then power back on. This should clear up the audio. If this problem persists after this, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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03-09-2020 16:00:10

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