user_bdf2cf
Unable to Reinstall Base Station After AWS Outage
This morning, I thought there was a problem with my Base Station and kept resetting it until it eventually crashed. Afterwards, I deleted the entire Base Station from the app, but I still can’t reinstall it. Later, I found out that the issue wasn’t with my Base Station, but due to an AWS outage. I’d like to know what I can do to fix this — is there any official support I can contact?
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20-10-2025 19:07:48
Responses (2)
- U
Support is nonexistent; I tried the phone, online chat, and the forum to no avail. My base station is not recognised, can't connect.
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20-10-2025 19:58:43
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UMine just flashes blue; I’ve tried that richard customer support line and it doesn’t accept any verification codes . No idea where to go now.
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21-10-2025 10:39:16
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Caitlyn_Ring
We did experience multiple system outages yesterday, October 20, which were resolved as of 22:27 UTC. You should see your Ring app and Ring devices performing normally now. If you're still experiencing any lingering issues with your Ring app or devices, please reach out to our social support team @Ring on Facebook, X, or Instagram.
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21-10-2025 21:54:52
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