No low battery notification
I've recently had two contact sensors go offline due to dead batteries. I have the low battery push and email notification enabled, but I was not notified for the contact sensors. I am notified for low battery on the cameras. Does the low battery notification include sensors or is it only for cameras?
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10-03-2025 14:00:49
Responses (4)
- U
Any idea why it missed notifying me for two batteries or what I can do ensure it works as expected for the next low battery? Thanks.
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11-03-2025 19:19:05
- U
@tom_ring or @Justin_ring is there any troubleshooting steps you can provide to find out why low battery alerts only work for cameras?
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24-03-2025 19:08:55
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- C
Hi @user_ce2aab. We can mainly assist with general troubleshooting tips here on the Community. Since you're having persistent issues with receiving notifications, I'd recommend following up with our social support team @Ring on Facebook, X, or Instagram to troubleshoot further.
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25-03-2025 19:45:51
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Tom_Ring
Hi @user_ce2aab. You should receive a notification that your Contact Sensor is offline due to a low battery. Also, your batteries should last over a year before they go low enough for replacement.
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11-03-2025 17:24:47
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