Hi, I need help with my Ring Video Doorbell (2nd Gen). It has completely failed.

The battery suddenly started draining in 2–3 days instead of months, and then the doorbell stopped responding entirely.

Here’s what’s happening:

• The battery was showing a blue spinning light while charging, but now shows no LED at all

• The doorbell shows no lights under any circumstances

• Pressing and holding the setup button for 20–40 seconds does nothing

• The device will not enter setup mode

• I’ve tried reseating the battery, charging it separately, and doing a full reset

It looks like a complete internal hardware failure affecting both the doorbell and the battery.

I’m a Protect subscriber and would appreciate help with a replacement, as the device is unusable.