Responses (12)

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Caitlyn_Ring

Accepted Solution

Please make sure your Ring app is fully updated, then perform a reboot using the reboot option on the Device Health page. After the reboot is done, which should only take a few minutes, navigate to Device Settings > In-home Chime Settings > Advanced Settings to manually select which type of chime kit you have. Monitor your Doorbell's behavior moving forward. If you notice it randomly ringing, or not ringing properly, please follow up with our support team for further assistance. You can get in touch @Ring on Facebook, X, or Instagram. They can take a look at things on the back end to see what may be causing this. 

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01-12-2023 17:16:33

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user_72faa8

Mine is doing the same thing. I've reset it several times and it still randomly rings the mechanical doorbell. I have another camera aimed at the Ring doorbell and I can see the button light up each time the doorbell rings. It seems to happen randomly during a health check. Also, I'll get a phone notification that someone is at the door but when I try to connect to the camera it states the camera is offline. It worked fine for a few years then all of the issues began.

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28-10-2025 20:51:52

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user69170
I have gen2 hardwired to my doorbell, the doorbell has been ringing at night, no one seems to be there and my motion lights aren’t coming on. I’d like to know what’s going on. It’s nerve racking and driving my dog crazy
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01-12-2023 00:46:49
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user69252
Ours has been doing the same for about the last 2 months or so. Always in the middle of the night. I just checked my device details and it shows a Last Health Check right around the time it rang this morning. I think we're on to something. We've had this doorbell installed for 3 years before this started happening.
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01-12-2023 16:40:38
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user69252
I just went back into the app > device settings > in home chime settings > automatic chime detection. The app then goes through a "checking your doorbell" process that sounds like what is happening with my doorbell in the middle of the night. It does a few short rings, then a longer ring has if the button is being held down. The long ring got stuck on, and I had to go back out and start the process again to stop it. When it happens in the middle of the night, it usually stops after about 10 seconds. Weird and annoying. Just went back and looked at the Last Health Check, and it is showing the time where I did the automatic chime detection just now.
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01-12-2023 16:49:22
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user71718

I followed the instructions given in this threat to no avail. It happens whenever the stupid doorbell does a health check in the middle of the night. I always catch it on my Roku camera and it always shows the health check when the ding happens. We don’t want to use the ring chime. And it is hardwired to a mechanical doorbell setup. But we’ve had ours for 3 years and never once had this happen until recently. Rebooting did nothing. Not happy.

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18-12-2023 07:51:57

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MegStud

I am experiencing the same thing and I just today figured out it was happening with the Health Check. I’ve also had mine at least 3 years and this just started happening. Any luck?

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17-01-2024 22:50:34