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Ring Video Doorbells

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C

Chrisodapz

Camera blocked
battery-video-doorbell
troubleshooting
My ring doorbell motion was activated by someone at midnight but when checked it today the camera footage was blank just a black picture

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12-06-2022 21:11:33

Responses (2)

  • C

    Chrisodapz

    Would of seen them put something it’s like they jammed it before coming thru gate as something was moved in garden which was bit heavy

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    13-06-2022 06:25:24

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    • C

      Caitlyn_Ring

      Hi @Chrisodapz. If this continues to happen and you notice more events where the video is just a black video, I'd recommend trying the troubleshooting tips and tricks in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device). This will cover different potential causes for video concerns such as what you're experiencing.

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      13-06-2022 17:36:54

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