Responses (10)

SO
S-Online
I am also struggling with the same problem. Wired doorbell camera starts, then stops anywhere from 20-30 seconds later even after selecting 120 seconds record time and with motion still occurring. And if the motion continues, the camera never restarts until whatever is moving is out of view. Then it requires another motion event to activate again. This results in a lot of missing video that could be important. For wired devices, we need it to either submit to the time duration we select or persistent recording up to the limit with any motion occurring. Neither applies right now and that is a deal breaker for me if it continues. Definitely something that needs to be fixed since it is a core functionality problem and specific to this device type without any user-side options to fix.
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02-11-2023 22:25:22
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Caitlyn_Ring

Hi @user44266. The time duration you select for the Video Recording Length should apply to any unanswered events. For example, if someone rings your Doorbell and you do not answer, this is where the Video Recording Length should apply. Try changing your Video Recording Length to a different option, then ring your Doorbell and do not answer the notification. Then check how long the recording is on the Event History tab. If the Video Recording Length is still not properly applying, please reach out to our support team to further investigate this.

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02-11-2023 23:08:10

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user44266

@Caitlyn_Ring ---- almost one year later - are you going to help us here? Escalate this issue please!!! Almost 1 year later and still being ignored.

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01-03-2024 16:39:13

SO

S-Online

Checked as suggested with ringing the doorbell, the recording time was 2:10 or 130 seconds (+10 over I guess). Which would be great if that were the problem. But the issue involves activating a recording upon motion detection, not ringing the doorbell. Motion detection can often be a much more critical form of recording than just ringing the doorbell. Apparently, a certain setting can be changed with wireless devices that enables the full selected timeframe of 120 seconds to apply for recording upon motion detection, but the same is not true for wired devices for some reason. I'd like to figure out how to apply the 120 seconds for motion detection for my wired device in the same way it apparently works for wireless devices.

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02-11-2023 23:47:08

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user44266

Have you figured this out by any chance? Unreal that Ring continues to ignore this…

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01-03-2024 16:41:08

SO

S-Online

@user44266 - No, the problem persisted. So I, like many others, have cancelled my subscription with Ring, removed the unit, and acquired a competitor’s product that has been proving far more versatile, effective, and private (tested to record for a long time when motion still occurs while also accurately detecting it). If Ring reduces their price to a reasonable level (so storing tiny little 20 second clips doesn’t cost $50 a year on Amazon servers their parent company already owns) and provides the selected record time the user selects (and continues if motion continues), then I’d reconsider. But they’ve demonstrated they aren’t interested in making such changes, so I’m happy to leave and move on to another option.

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09-04-2024 17:20:55

SO

S-Online

@5150Joel - Unfortunately, our devices do not have an 'Auto' setting for recording time, only numerical values that do not work with nor apply for motion detection. And the problem never self-corrects and occurs consistently. So we either need a way to set the actual minimum record time any time the doorbell starts to record for any reason, or a way to continue recording for any motion up to the selected duration. ______________________________ Update: November 27th, 2023__________________________ It's been nearly a month and this functionality is still lacking (videos keep getting clipped to 20-30 seconds when there is still active motion going on). Could we at least receive a reply from someone at Ring that this is being looked into or provided an acknowledgement that this capability was removed and will never be restored in the future so we can go ahead and plan on cancelling our subscriptions and migrate over to a competitor's product with more capable recording features? Thank you.

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03-11-2023 02:32:35

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user73287

I am so frustrated that my motion detection videos are only 20 seconds in length, even though I set 120sec in the video settings. I also want the full 120sec after motion is detected. Disappointing that Ring doesn’t listen to its customers.

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03-01-2024 19:04:18

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user44266

have you figured this out by any chance?

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01-03-2024 16:42:43

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kof

it’s crazy that no one from ring has responded since their first response 1mo after OP. They gave a suggestion, yet fail to reply when told the suggestion didn’t work?

I just got a ring. after comparing all other video doorbells i decided to go with the front runner anyway. I was on this community due to not being sent the safety screws and tiny level. curiosity caused me to look through other posts. seems Ring has tons of issues and awful customer support. Highly contemplating returning it in favor of competitors…

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17-01-2024 02:06:48

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user44266

@kof Have you figured this out by any chance? I guess we are left to figure this out on our own rather than Ring addressing this.

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01-03-2024 16:42:08