Responses (2)

J
Justin_Ring
Hi @spkeegs. I would recommend checking the [installation](https://support.ring.com/hc/en-us/articles/360038902531-How-to-Physically-Install-Your-Ring-Video-Doorbell-3-with-an-Existing-Doorbell) of your Doorbell 3 to make sure it all looks good. You will also want to look into the transformer, making sure it is within the following specs: 8-24 VAC, 40VA max, 50/60Hz. It must not be a DC transformer. If you are not comfortable with doing so, we strongly recommend consulting a qualified electrician. Your safety is our top priority, and our support team is always available to address any safety concerns. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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19-08-2022 17:16:36
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E

EBishop

I just experienced this problem with my new install (same model). The wiring is correct. The transformer is within spec. All was fine after I tested it yesterday. Today, however, my existing chime rings and then starts buzzing. There was no movement on the Ring camera and no button was pushed. The chime's solenoid started cooking and after I removed the cover a spring and plunger fell out. I haven't done any testing on the chime with the former doorbell button but I did check the specifications on the chime's transformer as well as measure the voltage (21.3 VAC). Please provide a solution to this problem. Thank you!

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03-03-2023 20:06:01

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U

user46632

Similar situation here. Replaced original Ring Pro with Ring Pro 2. Replaced the ring pro pack as instructed. Moments after power up, started smelling burning. The wires to doorbell chime were warm but the electric box for the door bell was super hot. Call support, pending call back [told up to 72 hours].

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29-05-2023 20:19:05