‎Ring Doorbell shows RSSI-0

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R

RAbaczek

Ring Doorbell shows RSSI-0

troubleshooting

cs-support

hardwired-battery-video-doorbell

My Ring doorbell is showing an RSSI 0 (zero). I’ve changed networks, had the Ring near the extender, Ring installed an upgrade, no change. I’ve reset/restated my device, no charge. The RSSI (in red letters) remains at 0. I’ve followed network troubleshooting, everything is fine but RSSI remains at zero. Suggestions?

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25-11-2020 22:50:44

Responses (2)

U

user66196

Hi community I had a WiFi outage and now WiFi is back all devices except my Ring doorbell connect to both 5ghz and 2ghz networks. I have tried repeatedly and confirm I have RSSI 0 signal strength. WiFi speeds are fine. My ring doorbell refuses to see my network as an available network?

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12-11-2023 14:01:21

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J

Justin_Ring

Hi @user66196. If your Doorbell is no longer seeing your network, try the following steps: - Reboot your router by unplugging it for a few seconds and plugging it back in. - Factory reset your Doorbell by pressing and holding the setup button on it for 20–25 seconds. - If possible, bring your Doorbell into the same room as your router and try reconnecting it. - Try using a different phone or tablet to reconnect your Doorbell. Make sure you log into the same account that was on the original phone. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.

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13-11-2023 18:47:36

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