Responses (20)

C
Caitlyn_Ring
Accepted Solution
If your Doorbell is frequently disconnecting from wifi, please try checking through the information and troubleshooting steps below. 
• Ensure your Ring Doorbell is within 20 to 25 feet from your wifi router, as farther distances can impact the wifi signal. A Chime Pro can help extend your wifi network if there is a large distance between your Doorbell and router.
• Check the last reported signal strength for your Ring Doorbell to see if it’s indicating a stable wifi connection or if there may be a weak connection in place.
• Review your router security settings.
• Reset your Doorbell by holding down the setup button for at least 30 seconds, then set it back up using the steps under Set Up a Device. Before doing this, make sure to download any videos you want to keep. Monitor the Doorbell’s connection after.
Should this concern persist, please follow up with our support team @Ring on Facebook, X, or Instagram for further troubleshooting assistance.
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10-10-2022 21:25:12
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toolmanRing

Hi, I am having exactly the same issue. Just started happening in the last week or so. Previously the device did not have any issues. When was the latest firmware pushed out?

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13-09-2021 02:12:33

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Anish2827

I am facing the same issue recently. Before the Ring Doorbell Pro had no issue. But now after reset, it is hard to connect to Ring Doorbell Pro’s wifi. Luckily when it connects and follows the setup for internet (Strong Wifi RSSI-28), it connects and after few minutes of firmware update it goes to “Offline” and doesn’t connect back.

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17-11-2021 05:29:06

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Macaroon20

Same thing here! Both Video doorbells stopped connecting to wifi thats RIGHT INSIDE THE DOOR ABOUT 20 FEET! there are other stick up cams much further than these two. Theres something wrong in the latest firmware updat as per usual with Ring. They are sending an uodated model for one ofnthe two Video Doorbell 3s but I am really tired of the level of MAINTENANCE thwse devices require on thencunsumers part. The point of security system and its devices is to be able to rely on them and at this point they appear to be a waste of money. Cant detect a person right in front of it dropping off a package, but can see a person approaching to ring the bell whenever it feels like it. System is overall very unreliable.

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13-04-2023 13:20:38

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10d5ce9803e3a68e23d391eb3b48a4

I experienced this exact issue (doorbell is connected to wifi but keeps going offline). Automatically reconnects when motion is detected, but otherwise goes offline and indicates it’s not connected to wifi. Solve - i updated the app and the issue was corrected. Hope this can help others.

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31-01-2022 16:05:47

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user_27b518

How did you update the app I keep getting this happening 

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21-09-2024 08:09:28

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user23624
I get it going offline when the WiFI signal has issues but why does it not just reconnect when the WiFi becomes available like every other device? I now have to have two door bells in case the Ring goes off line. It's happened a few times and we've had failed deliveries despite being home! Time for a better doorbell I think!
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16-09-2022 23:24:03
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user198685

Same issue with ring doorbell pro 3 battery operated yet no app update available to use this troubleshooting. Changed WiFi frequency, same issue of constant disconnecting and having to remove faceplate, remove and reinsert battery then it works and then goes offline anywhere between 5 minutes and a few hours. Very frustrating given having to travel and feeling unsecured while away. Need answer

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07-10-2022 02:22:19

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user25306

Same thing with my Doorbell 3 pro. Says 96% charged and then last week random and frequent disconnects. It hasn't stopped, the only fix is to remove the battery and reinstall. THIS NEEDS RESOLVED!!

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08-10-2022 13:37:43