Responses (3)

A
akash3664
I have the similar issue, bought the ring doorbell 3 and tried connecting it with TP-link deco M9 plus mesh. I am able to hear the sound and see the vidoe throgh my ring app but my ring app is not able to communicate with the doorbell, I verified ring app has the microphone access but no luck make it work. I tried calling customer care and they said there is some ip blockage issue and I need to work with network engineer to fix this and that is only available to premium customers and I can enroll in it by paying $150, It did not make any sense to me so i said i need to check online and found bunch of tp link deco and ring compatiblilty issue, very frustrating experience
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19-10-2020 02:57:56
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J
JonKong
From what I can tell Ring Doorbells have issues with TP Link Mesh networks. I have a replacement Doorbell on the way but I don't think it will solve the problem. I have set my Deco M5 network to send notifications when my Ring Doorbell connects and disconnects. On average it connects and disconnects every 2-3 minutes. Sometime multiples times with in a minute. I have tried a guest network set to only 2.4Ghz with beamforming on/off and fast roaming on/off and Mesh on/off on the device only. I have since created a new wifi network with an old TP Link router and the connection seems to be stable. My conclusion is Ring + TP Link Mesh = FAIL
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21-10-2020 15:23:14
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S
Suburb206
Just happened to me too M9 Plus, Ring 3 Plus disconnecting constantly
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30-12-2020 08:09:32
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