Ring Video Doorbell
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Ring Door Bell - Setup not complete
HI, I have ring Video Door Bell Pro 2 version. It was working fine until couple of days and suddenly stopped working. I have tried to reset by pressing orange button - it then resets and initializes, but comes to same problem. I have tried to restart wifi, my phone and tried with another phone - no luck. I have even tested the power coming from transformer and it is consistently around 21 V.I am not sure what is causing the issue. Can you please help?
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30-06-2025 19:41:48
Responses (2)
- C
When you say the Ring Doorbell stopped working, was it disconnected from wifi, or not receiving power? If it was disconnected from wifi, what was the last reported signal strength? You can find this on the Device Health page in the Ring app. To reset the Doorbell, make sure you are holding down the setup button for 20 seconds. After the reset is done, you'll need to walk through a new setup using the steps under Set Up a Device in the Ring app.
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01-07-2025 19:57:21
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UI have pressed the orange button for 20 seconds and also for 30 seconds and it says the following message "Welcome to Ring, but before it is complete it says "SETUP DID NOT COMPLETE".
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14-07-2025 21:47:30
C•0
15-07-2025 21:44:09
UI have done this and it still says welcome to the ring and then it cuts out and says SETUP DID NOT COMPLETE in the audio instructions. On Facebook I spoke and sent a video of it doing so, they told me that I have a defective product.
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16-07-2025 08:59:35
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FredW1970
I just had the same issue today... lost connectivity and now cannot reconnect. I tried powering it down (disconnecting) and even a hard reset. It goes into its "Welcome to Ring... blah blah" but before it can complete it says "SETUP DID NOT COMPLETE." Very frustrating!
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01-07-2025 01:16:28
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